At NP Hospitality, we are dedicated to delivering not only exceptional stays but also a seamless and efficient service experience for all our guests. Please review our Shipping & Delivery Policy to understand how we handle any physical deliveries related to your bookings or stays.
1. Applicability
This policy applies to the delivery of any physical items provided by NP Hospitality, such as welcome kits, curated gift hampers, amenities packages, or any products purchased through our website or partner platforms.
2. Booking Confirmation & Digital Deliveries
- All booking confirmations, invoices, and communication are delivered digitally via email or SMS immediately upon successful booking.
- Please ensure your contact details are accurate to avoid any delay in receiving your digital confirmation.
3. Physical Deliveries (If Applicable)
If you have ordered any physical items (e.g., amenities, gift boxes, or souvenirs):
- Processing Time: Orders are typically processed within 1–2 business days after confirmation.
- Shipping Time: Delivery usually takes 3–7 business days, depending on your location.
- Shipping Partner: We partner with leading courier services to ensure timely and safe deliveries.
- Tracking Information: A tracking ID will be provided via email once your order has been dispatched.
4. Delivery Locations
- Currently, we deliver physical items within India only. For international delivery requests, please contact our customer service for custom arrangements.
5. Delivery Charges
- Delivery charges, if any, will be clearly mentioned during the checkout or booking process.
- For special promotions or premium guests, free shipping may be included.
6. Delays & Exceptions
- While we strive for timely delivery, unforeseen circumstances such as weather conditions, logistical delays, or regional disruptions may affect timelines.
- In such cases, we will notify you promptly and work to resolve the issue efficiently.
7. Failed Deliveries
- In case of a failed delivery attempt due to incorrect address or unavailability, our team will reach out to coordinate a second attempt.
- Additional delivery charges may apply for repeat attempts.
8. Guest Experience Support
Your comfort is our top priority. For any questions or concerns related to shipping, delivery, or your order status:
Email us at: support@nphospitality.com
Call us at: 8623936844